A Message from the CEO


Dear Participants and Families of Access Recreation,

I hope this letter finds you well as we all slowly resume life as we knew it before COVID-19. Obviously, there are still many safety measures in place and these probably will continue for a while yet and we will continue to strictly adhere to these.

At Access Recreation we continue to feel the effects of COVID-19, with the pandemic particularly impacting our workforce. With safety precautions in place to ensure that staff who may be feeling unwell stay home and less people applying for jobs due to government initiatives being available to them, the availability of support workers is challenging. We are doing the best we can to ensure everyone receives the support they need and thank you for your patience and understanding.

Recently, NDIA released a new price guide for 2020-21 which included many changes to conditions and price limits. I have outlined below the ones that I would like you to be made aware of:

Changes in response to COVID-19

To help providers to continue to deliver supports to participants through COVID-19, the NDIA introduced a number of temporary changes. Some of these have now ceased:

  • The 10% loading that was added to some support items has been removed;
  • Short Notice Cancellations have changed back to two (2) clear business days from ten (10) business days.

Temporary Transition Payment (TTP)

Access Recreation is compliant with the Temporary Transformation Payment (TTP) requirements. In the 2020-21 Price Guide, NDIS has reduced the TTP rate from 7.5% to 6%. As a result, Access Recreation’s pricing will reflect this change.

Group and Centre Based Activities

The NDIA have indicated that they will be introducing new pricing arrangements for group based supports. In response to feedback, providers have until 30 June 2021 to adopt these changes. Access Recreation will not be adopting these changes in the immediate future. We will continue to operate our groups on a ratio of 1:3 ($25.94/hr). When we transition to the new pricing arrangements information about how this will look and what it will mean for you or your family member will be fully explained.

 Non face-to-face contact

Within some support types, the NDIA have always allowed providers to charge non face to face contact with NDIS participants. In the new price guide, this has been expanded to include more support types. For Access Recreation to claim non face-to-face support provision we will ensure:

  • The Price Guide states that we can claim for non-face-to-face support provision under the support item you receive from us (for example community participation);
  • The non face-to-face activities are part of delivering a specific disability support item (writing reports for NDIA, writing reports on how participants are achieving outcomes etc.) rather than a general activity such as intake, administration or staff rostering;
  • We explain why we do these activities and why they are valuable to you;
  • We have a service agreement with you that includes non-face-to-face supports and you give us approval to do so.


Providers are able to charge for the non-labour costs of provider travel (in addition to the worker’s time). Up to $0.85 a kilometre can be charged for the use of a vehicle that is not modified for accessibility and the full cost of other transport or associated costs (such as road tolls, parking and public transport fees).


The price guide states that cancellation charges of 100 per cent will apply if you do not attend your service or support booking, or if you cancel at short notice. From 1 July 2020, the definition of short notice cancellations returns to two (2) clear business days for most supports.

If you need guidance with any of these changes to ensure that you get the best out of your NDIS plan, you can speak to your Service Co-ordinator on 49227151.

Alternatively, please don’t hesitate to contact myself, or another member of the Access Recreation team if you have any questions or concerns.

Take care,

 Craig Osborne

Chief Executive Officer

COVID-19 (Coronavirus) Update

Access Recreation Inc. is closely monitoring COVID-19 (Coronavirus) updates from the State and Federal Governments and have plans in place to minimise the risk of contamination within our group spaces and out in the community. Our main priority during this time is to protect our participants and staff, as well as their families, and we will be following all recommendations issued by Government and the Department of Health. For the most up-to-date information and any precautions you may be required to take, please visit…/novel-coronavirus-2019-ncov   For specific information about what we are doing at Access Recreation Inc. please visit our Coronavirus information page HERE   If you have any questions, please do not hesitate to contact the office on 49227151.

Transport News

There has been a new NDIS Price Guide update. NDIS participants will be able to use their plan’s core support funding to claim service provider costs associated with transporting participants to and from NDIS funded community-based activities. This means that people should be able to use their core funding on transport but only to certain places. NDIS participants will only be able to claim from the new transport line items if they are going somewhere where they will be supported by the transport provider. For more detailed guidelines around transport you can check the NDIS Price Guide 2020-21 (released 1 July 2020) here .

Participants and providers can discuss and agree on non-labour costs, when arranging a service booking, including:

  • up to $0.85 a kilometre for a standard vehicle not modified for accessibility;
  • up to $2.40 a kilometre for a vehicle that is modified for accessibility or a bus; and
  • other forms of transport or associated costs up to the full amount, such as road tolls, parking, public transport fares.

Temporary Transition Payment (TTP)

As Access Recreation is compliant with TTP conditions we operate as a TTP provider and can access the higher TTP limits.

A number of supports in the Assistance with Daily Living Support Category and the Social, Economic and Community Participation Support Category are in the scope of the Temporary Transformation Payment (TTP). These supports have two support items, in line with the following example.

01_011_0107_1_1 Assistance With Self-Care Activities – Standard – Weekday Daytime
01_011_0107_1_1_T Assistance With Self-Care Activities – Standard – Weekday Daytime – TTP

The price limit for each TTP item is higher than the price limit for the non-TTP item. The difference in price limits is 7.5% in 2019-20 reducing by 1.5 percentage points each financial year thereafter. Therefore in this current price guide, the NDIA has reduced the TTP rate to 6%.

New Group Starting Soon – Rec Anglers

Have you ever wanted to learn how to catch fish? Do you want to catch the “big one” that got away?  Well then this could be the group for you. The aim of our Fishing Club is to promote good fellowship among amateur anglers, educate and train in the ways of skilful fishing and maybe catch dinner along the way. We are currently taking expressions of interest to join our new Rec Anglers group program. Don’t miss out, contact or phone reception on 07-49227151 now! Rec Anglers will meet every Saturday morning at 9am at 100 Jardine St and return at 12 noon.   DOWNLOAD the flyer

New Group Starting Soon – Behind the Lens!

If you’ve got an interest in photography, videography, editing, marketing and social media, this is the group for you. We are currently taking expressions of interest to join our new BEHIND THE LENS group program. Don’t miss out, contact or phone reception on 07-49227151 now! Behind the Lens will be located at 14B Cambridge St every Tuesday from 9am-1pm.   DOWNLOAD the flyer